Bart van Rens, Innovation Manager at Ewals Cargo Care
“For Ewals, ICTS has always been a strategically important partner, especially in Zeebrugge. It’s a key bottleneck in our network with dozens of shipments per day, so being able to filter damages and maintenance there without unnecessary transport costs makes a real difference. But what truly defines our collaboration is the way we work with data.
We divide our trailers into twelve cost groups and analyse everything in detail. When we see deviations, we discuss them openly with ICTS, and what I appreciate most is that they don’t just listen, they act. The workshop learns from the data and improves. That transparency, from management down to the mechanics, has helped us control costs and continuously optimise performance over the past 20 years.
Even during more challenging periods, I’ve always respected the commitment shown, like when, Jan Coene, President & CEO at ICTS, stepped in personally at the workshop level. That kind of leadership earns respect.
Looking ahead, new regulations like VECTO will significantly change trailer design and cost structures. It will bring major challenges in both investment and maintenance. That’s why partnerships like ours are essential, working proactively, analysing trends early, and preparing together before the market fully feels the impact.”