While in earlier times and in many other companies, service comes after sales, the ICTS Group focuses on sales after service. The workshops of ICTS Group serve as an added value for the customer in terms of service.
Because of the concentration of transport movements, ICTS workshops are located at strategic locations in the port areas of the countries ICTS operates in, such as Zeebrugge, Antwerp and Rotterdam. Also the current mobile workshop in Ghent is an example of ICTS’ flexibility in serving customers in places where the customer requires support, whether temporarily or for a certain period, anticipated or unexpected.
A key value for customers is the certification of ICTS workshops as service partners and component suppliers for renowned brands in the truck and trailer industry, such as Schmitz Cargobull, Kögel Trailer, Kässbohrer, BPW, SAF and Wabco. The advantage of this is that ICTS Group can and is authorized to handle warranty claims for these suppliers, so that the customer will save time and money. Basic parts are all in stock and ICTS has access to the online networks of these brands, which is why response times are very short for orders of parts that are out of stock.
For customers, the great advantage of the combination of a workplace in a port area with brand certification, is that for trucks or trailers arriving from England on the ferry, a warranty claim or recall can be handled immediately. This combination keeps our customers free of worries!
Due to their long opening hours, from 7:00 until 22:00 hours, ICTS Group is able to serve customers in a flexible manner.